Cover workshop answers your questions
A question? We answer you
Here you will find the answers to the frequently asked questions, from order deadlines to delivery, including product information. If you cannot find your question in the list or if you need additional information, simply send an e-mail to contact@atelierdelahousse.fr and we will be happy to help you.❤️
General
Our customer service team is available Monday to Friday, from 9 a.m. to 5 p.m. by email. Do not hesitate to send us an e-mail to contact@atelierdelahousse.fr and we will answer you very quickly!
It's 24 hours a day! You can buy online at any day and anytime. Our offices are open Monday to Friday, from 9 a.m. to 5 p.m. and process your orders directly.
Unfortunately physically no, but one of the best shops in French house!
We deliver throughout Europe with a deadline for approximately 5-10 working days after shipping. World delivery depending on the zones, from 5 to 15 working days.
There may be an additional processing deadline for one to 3 days in the event of high demand as well as a transit period which is generally 5 to 12 working days for France and Belgium.
We are by no means responsible for delays caused by stopping or slowdown in transport causes viruses, extensive controls, state blockages, manifestations or any cause external to our good will.
I haven't received my order yet
If you have not received your order, please check if the information you have provided are correct on your order confirmation. If the information is correct, we invite you to contact our customer service by email and we will help you.
I want to follow my order
The follow -up is ensured, you will receive a monitoring number by email to follow the progress of your package. Also remember to check in your spam.
You can also directly follow your shipment to your account with Arrival, an integrated tracking application that locates your package in real time.
The article has arrived with a problem
Rare, but it may happen that the damaged carrier a package.
It's very simple, contact us on contact@atelierdelahousse.fr with:
- Your order number
- A precise description of the problem
- A photo, an explicit video
We ask customers to send a written request to contact@atelierdelahousse.fr indicating that they wish to return an order. Return requests must be made within 14 days of receipt of the item. Cover workshop will authorize the return so that on arrival, he is accepted by our warehouse. It is the customer's responsibility to return the item safely, in a harm and in its original packaging.
Customers are advised to keep a copy of the proof of sending. Cover workshop will not accept any responsibility for lost objects during transport.
Product Info
Our products are made all over the world. We choose the best suppliers producing the best cotton bedding and quality fabrics. Many of our products are also manufactured here in Europe.
For allergic people, we recommend that you opt for our synthetic materials. This is mainly the case with workshop covers in the cover. The synthetic is preferred because of its anti-allergen properties, helping you to have a good night's sleep! For more information, please contact our customer service.
If you want to order a product but it is out of stock, just click the "Contact us" button at the bottom of the site. You will then be notified by email as soon as it is available.
If you wish to buy large amounts of goods, please contact our customer service contact@atelierdelahousse.fr. They will be happy to meet your needs.
Website
Have you found a bug? We are sorry to hear this! To help us guarantee that our website works at best, please send us an e-mail to contact@atelierdelahousse.fr concerning the problem and we will study it immediately.
A partnership, a collaboration, do you want to resell our products? Logistics cover workshop and commercial opening to study your proposals: contact@atelierdelahousse.fr
